1st Level Technical Support - French Bilingual

Kelly, in partnership with our client who is one of Canada’s Top 100 Employers and recognized as one of Canada’s Best Diversity Employers are hiring for Bilingual 1st Level Technical Support Representatives.

Current Vacancy: Yes

Use of AI in Hiring: No

Duration: 2 years 

Hours: Rotational shift: Changes every week 24X7X365

Pay Rate: Day Shift -$23.50, After 9pm Shift – $25.15, Overnight Shift - $25.99/hour + 4% vacation pay

Locations: Onsite- London, Ontario

What you’ll be doing.

(1) Respond to a variety of inbound colleague calls/emails

(2) Ensure accurate and detailed problem documentation/ticketing

(3) Provide timely escalation and follow-up with support group...