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1st Line Support Technician

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Autocab
📍 Bogotá, Colombia
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Location Bogotá
📅
Posted June 04, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

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1st Line Technical Support


We are looking for a 1st Line Support technician to join a busy service desk where customer care is our priority and there are opportunities to grow and excel within the business.

You will be providing 1st point of contact support for our UK customers, by email, telephone and in person. Supporting a range of technologies including, Windows XP/7 desktop users, IP telephony, networks, computer hardware, peripherals and bespoke developed applications. Training will be provided for this role.

Responsibilities:

  • Diagnosing and resolving technical issues
  • Remotely connecting to customers site to provide training/support
  • Training users on functionality of all products
  • Logging calls and escalating to 2nd line/R&D as per SLA’s
  • Provide Autocab customers with a point of ownership throughout the duration of a support c...

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    📍 Location Details

    🌆
    City
    Bogotá
    🗺️
    Country
    Colombia
    🚗
    Commute
    Local Area

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