Join CDW as a 24/7 Security Analyst, where you will focus on first-level support and develop your skills in managed security services. This role requires you to monitor security requests and engage in professional training.
As a crucial member of the managed services team, you will provide continuous security support while fostering client relationships through the Trusted Advisor approach. This position involves monitoring incidents, escalating issues, and updating knowledge articles to enhance operational effectiveness.
Key Responsibilities:
• Monitor and resolve first-level security support requests
• Escalate complex issues to senior team members
• Collect and share information with clients post-incident
• Update knowledge base articles for best practices
• Attend trainings and obtain industry certifications
Requirements:
• Bachelor’s degree or 4 years IT experience
• Beginner level certification in Managed Security Services
• Call handling or ticke...