**Company Description**
The team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding and looking for talented people with a passion for solving complex issues and an obsession for customer happiness.
- Provide online support for Spanish and English speaking Office 365 customers.
- Solve customer issues in problem areas primarily of Downloading, installing, and activating Office 365 and Windows.
- Scope a customer’s issue by collecting the relevant facts and investigate the problem by utilizing provided resources, by involving others as needed and doing your own research in real-time
- Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and Windows.
- Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
- Maintain a proactive approach to customer emp...