Strathcona County is seeking a 911 Call Processing Specialist to enhance emergency services communication. Your role will involve receiving and dispatching emergency calls efficiently.
This two-position posting is integral to the emergency response framework. As a 911 Call Processing Specialist, you will manage incoming calls, ensuring that accurate information is captured under stress. Your expertise will directly contribute to community safety and responsive service delivery.
Key Responsibilities:
• Answer and process emergency 911 calls swiftly
• Gather detailed information from callers with precision
• Ensure operations comply with management standards
• Protect caller confidentiality and regulatory compliance
• Assist in maintaining efficient operations through record keeping
Requirements:
• Experience in a related communications field
• Knowledge of computer-aided dispatch systems
• Ability to work efficiently under pressure
• Strong interpers...