Job Summary

This position develops, implements, and leads successful customer operations. He/She directs and controls activities in multiple facilities with complex accounts and large numbers of employees to ensure efficient and economical processes for storing and distributing inventory. This position monitors volume for respective clients, ensures contract compliance, and is typically responsible for meeting a revenue plan.

Responsibilities

• Develops and monitors operational goals and plans.
• Sets priorities and coordinates with various functions to improve efficiency.
• Manages operations to meet customer deadlines.
• Develops and executes account plans, cross-sells, provides customer service, participates in reviews and revisions, reports financial performance, coordinates special projects, and resolves problems.
• Organizes and structures team/department.
• Oversees budgeting/financial administration, ...