Join ABC Fitness as a Bilingual Support Representative, serving customers across Canada with a focus on French-speaking clientele. This role ensures a high-quality service experience via phone, email, and chat.
You will play an important role in managing customer inquiries while maintaining a positive user experience. By engaging in both French and English, you’ll contribute to a collaborative team atmosphere committed to excellence. Strong attention to detail and effective problem-solving abilities are vital in this vibrant environment.
Key Responsibilities:
• Provide support in French and English
• Resolve customer inquiries through various channels
• Document all interactions accurately and efficiently
• Ensure adherence to performance metrics
• Collaborate with teams to manage escalated issues
Requirements:
• Bilingual in French and English, both spoken and written
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-pace...