Develop, implement and evaluate policies and procedures for the operation of the department or establishment Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction Prepare budgets and monitor revenues and expenses Monitoring department issues and client complaints to create methods to lessen recurring issues Participate in the development of pricing and promotional strategies Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise Negotiate with suppliers for the provision of materials and supplies Develop service procedures, policies, and standards Recruit and supervise staff, oversee training, and set work schedules Analyze statistics and compile accurate reports Negotiate with clients for the use of facilities ...