IT Service Management (ITSM) - Delivery Optimization

Hybrid in Guadalajara (Andares)

• Incident and release Coordination
• Change and Problem Solving

• Full-time Permanent Position with HCLTech
• 5+ years of experience as Share Point Developer
• Experience conducting CAB Meetings
• Experience monitoring SLAs for incidents and ensuring tickets are not breached

• Monitoring day-to-day incidents being created and assigning tickets to appropriate teams if not assigned properly.
• Planning and coordination of all phases and activities involved in the release of a system or system update into the production environment.
• Facilitating release planning meetings with key stakeholders and support groups to identify proper sequencing of major and enterprise releases.
• Gathering appropriate information b...