Reports to: Head of Client Services (HOCS)

Collaborates closely with: Integrated Marketing Director (IMD)

Direct Reports: Project Managers, Coordinators, dotted-line oversight of department delivery teams

Role Overview

The Account Director is the client relationship.

They ensure all projects run smoothly - managing communication, pacing, and quality across departments - while maintaining the confidence and calm that clients expect from the agency.

The Account Director owns the how: they are responsible for the daily rhythm of delivery, internal coordination, and client satisfaction.

They work alongside the Integrated Marketing Director (IMD), who owns the why and what - strategy, creative direction, and high-level client vision - while the AD ensures every detail of that vision is executed flawlessly.

Core Responsibilities

Client Relationship Management (Direct Ownership)

Serve as the primary da...