Elevate your career with Holman as a Supervisor of Account Management in Calgary. Lead a dynamic team focused on client satisfaction and strategic account planning.
As a Supervisor, you will coach Account Executives in performance management and client engagement, ensuring adherence to operating models and proactive risk management. You will oversee portfolio health by monitoring service performance and addressing escalations effectively, driving client retention and growth through strategic initiatives.
Key Responsibilities:
• Lead and develop a team of Account Executives
• Ensure consistent execution of account management models
• Monitor client satisfaction and address escalations
• Support executive-level Business Reviews and insights
• Collaborate cross-functionally to resolve client issues
Requirements:
• Bachelor’s degree in Business Administration or equivalent
• Extensive experience in client service in fleet management
• Proven leadership and ...