Elevate your career with WeVend as an Account Manager, focusing on customer success in a hybrid role based in Toronto. Support clients through onboarding and ensure lasting satisfaction throughout their journey.
WeVend, part of MONEXgroup, is on the lookout for a customer-centric Account Manager to enhance our post-sale service. In this role, you'll be pivotal in ensuring smooth onboarding and ongoing management of merchant accounts, addressing queries, and anticipating client needs. Your proactive approach will ensure client happiness and retention in a rapidly growing environment.
Key Responsibilities:
• Guide new merchants through setup and training
• Regularly check in with clients for satisfaction
• Resolve escalated issues with clear communication
• Maintain accurate CRM records of engagements
• Identify and address at-risk accounts proactively
Requirements:
• 3-5 years in account management or client success
• Hands-on experience with CRM tools
•...