The role is responsible for the delivery of post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.
The tasks for this role will include some or all of the following:
• Help manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
• Use professional and technical expertise to provide credible observations and recommendations to others
• Understand and describe which products and channels relate to specific customers
• Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact
• Help to understand clients' needs in order to improve our offering to existing customers
• Deliver fair outcomes for our customers and ensure own conduct maint...