Reporting to: Manager, Commercial Operations

POSITION OVERVIEW

The Account Manager, Commercial Insurance plays a pivotal role in delivering exceptional service to Navacord’s commercial clients. This role is responsible for managing day‑to‑day client needs, ensuring policy accuracy, and supporting the Risk Advisor in maintaining and growing client relationships. The Account Manager is a key contributor to client retention and satisfaction, leveraging strong communication, technical knowledge, and organizational skills to deliver timely and accurate insurance solutions.

This is a hybrid role with the flexibility to work in‑office or in‑branch based on the needs of the role and/or as required by management.

RESPONSIBILITIES

Client Support & Internal Communication

• Assist with day‑to‑day client service needs, including policy changes, endorsements, certificates, and inquiries.
• Respond to client emails and calls prom...