Unlock opportunities as an Account Relationship Manager with Volante Systems in NorthYork, Ontario. This hybrid role focuses on building long-term partnerships with hospitality clients.
As a vital member of the Client Services team, you'll manage key accounts post-implementation, ensuring satisfaction and value realization. This position requires a strong understanding of client goals, proactive engagement through business reviews, and collaboration with internal teams to enhance customer experience.
Key Responsibilities:
• Act as the primary liaison for assigned client accounts
• Conduct quarterly business reviews to assess client satisfaction
• Collaborate with Professional Services and Support teams
• Identify and seize opportunities for account expansion
• Maintain detailed and accurate account records in CRM
Requirements:
• Minimum 3 years in SaaS or enterprise account management
• Proven upselling and sales experience
• Excellent time management a...