Are you a detail oriented professional who thrives in a systems driven environment? We are looking for a dedicated Account Operations Specialist to join our team and provide critical support to our sales operations during our evening shift ( 11:00 AM to 8:00 PM MX time ).
In this role, your precision and work ethic are the engines that keep our sales process seamless. If you have a background in digital platforms, high-volume customer support, or data management, we want to hear from you.
Responsibilities
You will serve as the operational expert, ensuring everything from customer configuration to incident resolution is handled with impeccable accuracy.
Core Operational Support: Manage and prioritize incoming support queues, responding promptly to chat, email, and operational queries from both customers and agents. System & Ticket Management: Create, update, and track incident tickets using systems such as Azure ADO, Halo, and Smartsheets. Account Configuration: Support ...