Your Position Overview:

As an , you are pivotal in maintaining and enhancing our client relationships. By coordinating inbound requests through Salesforce.com CRM, your team works to retain customers through customer-centric problem-solving, contract negotiations, and maintaining prompt response times. This role requires effectively reselling the benefits and value of ScentAir products and services, with a strong emphasis on renewing customer contracts.

Your Key Responsibilities:

• Client Retention: Execute strategies to retain customers, including proactive outbound calls to customers who have requested to cancel.

• Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business.

• Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations.

• Issue Resolution: Resolve customer issues by aligning service features, pricing, v...