Step into a key Team Lead role at Activate, located in Regina, Saskatchewan, where fun meets teamwork! Drive exceptional customer experiences and manage daily operations.
This permanent full-time position involves guiding Game Facilitators and ensuring all game rooms operate smoothly. You will act as a point of contact for customer issues, facilitate training for new hires, and maintain an environment that fosters team collaboration. Your focus will be on enhancing the customer journey while troubleshooting booking challenges.
Key Responsibilities:
• Manage incoming customer inquiries and resolve issues
• Conduct daily financial reconciliations and process payments
• Keep communication open about facility status
• Oversee and motivate team members during shifts
• Maintain cleanliness and functionality of gaming rooms
Requirements:
• 1-2 years related leadership experience
• Ability to work varied shifts including weekends
• Familiarity with MS Office