Join Activate as a Team Lead in Winnipeg, where you will blend leadership and customer service in an exciting environment. Guide your team toward exceptional customer interactions and operational success.
Reporting to the Store Leader, this full-time role involves coaching Game Facilitators and addressing any escalated customer issues. With a focus on driving a positive and engaging atmosphere, your responsibilities will include maintaining game rooms and troubleshooting technical issues. You'll lead by example, ensuring your team's synchronization and readiness for challenges.
Key Responsibilities:
• Handle customer inquiries through phones and emails
• Complete daily cash handling tasks accurately
• Address customer complaints and escalate when necessary
• Communicate operational status effectively
• Apply Activate Programs in compliance with standards
Requirements:
• 1–2 years of relevant leadership experience
• Flexibility to work various shifts
• P...