Become a Technical Support Analyst at Acturis in Victoria, BC, focusing on French-speaking clients. This hybrid role combines technical troubleshooting with customer service excellence.
In this pivotal position at Acturis, you will be crucial in supporting the growth of our new French Canadian market. Initially working in English, your responsibilities will evolve to include servicing French clients. You will receive significant mentorship and feedback for your career advancement while engaging in structured problem-solving to address complex issues.
Key Responsibilities:
• Troubleshoot and resolve client technical issues
• Support users by answering questions effectively
• Employ logical approaches to complex problem solving
• Aid clients in maximizing system utilization
• Gather client feedback for system enhancements
Requirements:
• Bilingual in French and English
• Strong aptitude for technology and problem-solving
• Excellent communication and orga...