Join our team as a Senior Technical Support Specialist focused on automation and advanced troubleshooting methods. Contribute to optimizing technical operations while guiding a collaborative team.
As a central figure in this role, you’ll provide high-level support for complex integration issues and lead efforts in automation to streamline repetitive tasks. You will also act as a mentor for junior support staff, while using your strong technical abilities to make a lasting impact in the organization. Your expertise will be vital in enhancing service delivery and operational efficiency.
Key Responsibilities:
• Lead escalation for intricate L2/L3 platform issues
• Analyze logs and validate systems to resolve problems
• Create robust automation solutions for support workflows
• Engage with engineers during incident management
• Facilitate knowledge transfer and training sessions
Requirements:
• Over 5 years in technical support environments
• Expertise in APIs...