Advisor, Hotel Reservation Special Services
**Department**: Could be multiple depts (IRFS & Exchange)
**Status**: Non-Exempt
**Reports To**: Supervisor
Nature of Work
**Responsibilities**:
Associate will provide customer service and effective sales skills to engage, promote and sell accommodations.
Associate will encourage upsell opportunities to book into higher view categories, and as opportunities arise, cross sell inter-island accommodations.
Associate will maintain a level of sales conversion, as determined by management, commensurate with their level of experience.
Associate will provide detailed information about the property location, amenities, room features, room rates, surrounding areas and all pertinent product information for sales effectiveness.
Associate will maintain complete knowledge of reservations policies and procedures, property information and updates.
Associate will maintain positive guest relations at all times, ad...