Responsibilities

• I guarantee the satisfaction of all customers who contact us directly through the contact center via all channels by identifying their needs and offering simple and effective solutions to their inquiries.
• I am passionate about finding the right solution for my customers, identifying their needs and using my knowledge of IKEA’s systems and processes to provide solutions.
• I take responsibility for resolving my customers’ individual needs by communicating a realistic timeline for the solution and keeping them informed as promised.
• I take responsibility for updating the system with case notes to ensure that my colleagues and manager are aware of what has been agreed upon and can easily and knowledgeably respond to further inquiries from my customer.
• I understand the impact our response times have on service time and customer satisfaction, working both individually and with my colleagues to ensure we meet our agr...