Join Siena as an AI Agent Deployment Manager and work remotely to redefine customer experiences. Your role focuses on technical account management and maximizing client success through AI solutions.
Siena is seeking a candidate with a strong background in technical account or customer success management, particularly within SaaS and CX platforms. In this role, you will diagnose issues, improve performance metrics, and enhance client relations. Your strategic insights into AI technologies will empower customers while fostering enduring partnerships throughout their journey.
Key Responsibilities:
• Manage account health and resolve automation issues
• Establish trust as the main customer contact
• Run insightful business reviews with stakeholders
• Partner with deployment teams for smooth onboarding
• Offer structured feedback to product teams based on client needs
Requirements:
• 5+ years experience in technical account management
• Technical fluency in dep...