Position Overview

The AI & Automation Specialist will bring a strong background in artificial intelligence, knowledge systems, automation, and workflow design. This role will focus on applying AI to improve how Customer Success teams access the guidance, policy, process, and operational information they need, while also driving more scalable content, workflows, and team solutions through practical automation.

This role will help evolve how support is delivered across Customer Success by improving knowledge capture, structure, accessibility, and reuse, and by identifying opportunities where AI-enabled self-service can reduce friction and improve the day-to-day experience of field teams. In parallel, the role will help strengthen internal team efficiency by building repeatable workflows, templates, and automation solutions that improve consistency, quality, and scale.

The role will partner closely with Customer Success Readiness, policy and process own...