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AI Customer Outcomes Lead

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Clutch Canada
πŸ“ toronto, Canada
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Location toronto
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Posted June 06, 2026
πŸš—
Commute Local Area
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Job Description

Drive customer success as a Technical Customer Success Manager focused on AI solutions. Oversee AI agent performance post-deployment to ensure optimal hiring workflow outcomes.

In this role, you will engage with clients to ensure that AI agents meet business objectives. You'll monitor performance metrics, fine-tune workflows and prompts, and work to resolve system-related issues. Utilize your technical expertise to bridge engineering and customer needs.

Key Responsibilities:
β€’ Define key performance metrics with clients
β€’ Assess and enhance AI agents' operational success
β€’ Improve agent workflows and context handling
β€’ Resolve ambiguity in AI and system interactions
β€’ Provide actionable insights for product enhancements

Requirements:
β€’ Proficient technical skills with coding knowledge
β€’ Strong experience with prompt engineering
β€’ Familiarity with AI systems and orchestration practices
β€’ Skilled...

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πŸ“ Location Details

πŸŒ†
City
toronto
πŸ—ΊοΈ
Country
Canada
πŸš—
Commute
Local Area

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