Design powerful CCaaS solutions as an AI-Driven Solutions Engineer. Focus on enhancing customer-agent productivity and scalability through innovative technologies.
You will be responsible for architecting and implementing cutting-edge CCaaS solutions. Collaborate with diverse teams to gather insights, develop technical specifications, and ensure seamless integration with existing systems. Your expertise in AI technologies will enrich customer interactions and drive engagement.
Key Responsibilities:
• Analyze and design contact centre solutions for optimal performance
• Collaborate with teams for comprehensive requirement gathering
• Maintain architecture documentation and solution blueprints
• Provide guidance during implementation for best practices
• Monitor and optimize CCaaS solutions regularly
Requirements:
• Bachelor’s degree in Computer Science or related discipline
• Proven CCaaS solutions experience as an engineer
• Expertise in platforms like ...