HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport couriers operating across 10 regional passport agencies and we are growing fast. Our channel partnerships with CLEAR and Staples extend our reach nationwide. At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time compliance checks. Every interaction makes her smarter and you would be part of the team behind that growth. Requirements This is not a traditional customer support job. It is a career starting point inside a real AI company. Sydney handles the majority of our customer interactions. But for the 10-15% of customers who need a human touch, that is where you come in. As an AI Escalation Specialist, you will work alongside Sydney by handling the...