Lead innovation in AI capabilities at NRG as the AI Operations Solutions Team Lead. Champion operational excellence and strategic improvements to enhance customer interactions.
Join NRG as an AI Operations Solutions Team Lead, responsible for optimizing AI solutions within Customer Care. This role uniquely blends leadership and technical expertise to drive continuous improvement efforts in AI operations. You'll play a critical role in developing your team while ensuring that AI technologies deliver measurable business impact.
Key Responsibilities:
• Manage the operation and continuous improvement of AI solutions
• Lead a team of AI Solutions Analysts with clear standards
• Define metrics to evaluate AI performance and effectiveness
• Collaborate across teams for successful AI integration
• Support incident resolution and performance insights
Requirements:
• Bachelor's degree in Technology or Data Analytics
• Minimum 5 years in contact center or AI operatio...