Location
Guadalajara
Posted
June 03, 2026
Commute
Local Area
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Job Description
JOB DESCRIPTION Act as the first point of contact for chatbot-related queries and issues. Respond to basic user questions and provide accurate, timely resolutions. Monitor chatbot interactions and identify potential issues or gaps. Escalate complex or ...
Req ID: 365254
We are currently seeking a AI Support Analyst (Chatbot Support) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Location: [Guadalajara / Hybrid]
Shift: Rotational Shifts (Required)
Role Overview
We are looking for a Junior L1 Support Analyst to provide first-line support for chatbot-related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The ideal candidate is a fast learner with strong communication skills and a structured approach to problem-solving.
Key Responsibilities