• Lead and manage the import airfreight operations team to ensure high-quality and timely service delivery 
• Act as the primary escalation point for customers and ensure customer satisfaction through effective issue resolution 
• Oversee end-to-end import operations including booking, customs clearance, trucking, doc-umentation, billing, and vendor coordination 
• Ensure operational excellence by meeting KPIs, productivity targets, and compliance stand-ards 
• Drive continuous improvement initiatives, SOP implementation, and process optimization 
• Manage vendor performance, cost control, and contribute to GP maximization 
• Collaborate closely with Sales, Product, and overseas counterparts to support business growth and customer retention 
• Ensure accurate and timely data entry and system updates (e.g., CargoWise, internal sys-tems) 
• Lead customer communication, reporting, and operational reviews 
• Ensure compliance with company policies, Co...