Enhance airline customer journeys as a Solutions Specialist. Serve as the main point of contact, coordinating operational needs efficiently during shifts.
This role involves connecting with airline clients to ensure their requirements are met promptly. You will monitor passenger meals and aircraft movements while liaising with our Toronto office. The position demands excellent communication skills, especially in handling time-sensitive requests, and the ability to work under pressure in a dynamic environment.
Key Responsibilities:
• Monitor meal and aircraft movement information
• Liaise with the central order control office
• Respond to urgent requests from customers
• Direct departmental staff to meet customer needs
• Use ERP systems to maintain customer orders
Requirements:
• High school or college diploma required
• Previous customer service experience needed
• Ability to manage multiple priorities simultaneously
• Strong problem-solving and orga...