Transform customer interactions as Alloy.ai's Senior Customer Engagement Manager in Vancouver, BC, focusing on optimizing enterprise customer relationships. Lead with analytical insights.
Alloy.ai is looking for an experienced Senior Customer Engagement Manager to support our growing client base in the Mid-Market and Enterprise segments. You will manage a diverse portfolio of customers, helping them navigate challenges and achieve measurable success. This hybrid role entails collaborating with cross-functional teams to enhance offerings based on customer feedback.
Key Responsibilities:
• Oversee a portfolio of 10–20 enterprise customers
• Facilitate onboarding, training, and implementation processes
• Strengthen partnerships through consultative engagements
• Monitor project progress to ensure objectives are met
• Advocate for customer needs internally within Alloy.ai
Requirements:
• 3+ years in SaaS customer success or similar fields
• Strong analytical a...