Edmonton, 10185 - 13th Avenue NW, Edmonton, Alberta, Canada

Job Description Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They are responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.

Responsibilities

Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, and communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.

Use all systems to manage the customer flow to deliver five‑star customer experience.

Maintain all service levels by being prepared, welcoming, meeting the needs & being there for all customers, including all oper...