Join TD as a Software Engineer III specializing in Amazon Connect and Contact Center Technologies. This position, available in Toronto or London, focuses on developing innovative routing solutions.

You will play a vital role in designing contact center infrastructures aligned with TD's strategic vision across North America. Your experience with AWS and Amazon Connect will drive improvements in operational efficiency and customer communication. This role is perfect for someone passionate about technology and customer service.

Key Responsibilities: • Design and maintain scalable Amazon Connect solutions • Analyze and enhance routing strategies for optimal performance • Collaborate with business stakeholders to translate needs into solutions • Ensure reliability and high availability of contact center operations • Document technical processes and system logic

Requirements: • Over 10 years of contact center technology experience • Proficient in Amazon Connect and...