Elevate customer engagement as the Amazon Connect Practice Leader at TELUS Digital. This hybrid or remote role focuses on leading CCaaS initiatives and driving strategic growth.

TELUS Digital seeks a dynamic director to build and scale its Amazon Connect CCaaS practice. You will lead consulting and implementation services, influencing contact center transformations and delivering exceptional client outcomes. This role includes P&L ownership, talent development, and innovation in solution offerings.

Key Responsibilities: • Own P&L for the Amazon Connect CCaaS practice • Develop and implement practice strategies aligned with goals • Build frameworks for scalable Amazon Connect delivery • Create go-to-market strategies with marketing teams • Drive innovation through proprietary tools and processes

Requirements: • 10+ years in contact center technology • 5+ years of practice leadership experience • Proven track record in large-scale CCaaS engagements • Deep techn...