The External Web Application and API Protection (E-WAAP) team is responsible for securing McDonald’s external web and API surfaces across web, mobile, and partner integrations using Akamai’s edge security platform (WAF, bot management, DDoS, CDN, and API security).

The Global Technology organization designs, builds, and operates the platforms behind our global omni-channel experience. Within Global Technology, Global Cybersecurity Services (GCS) protects McDonald’s customers, crew, and brand by securing our digital ecosystem end‑to‑end.

• Monitor Akamai dashboards, alerts, and logs to identify abnormal traffic, errors, or performance issues impacting web and API properties.
• Perform initial triage on alerts and tickets by gathering key context (affected application, timeframe, recent changes) and escalating...