Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

We are hiring the best talent for Bilingual Customer Service (English & Spanish) to be located in Bogotá, Colombia (Relocation not applicable).

Purpose

To provide multilingual customer support for our services.

Key Responsibilities

• Access enabling technology to complete client inquiries and transactions.
• Escalate complex transactions for resolution or contact with third party vendors as appropriate.
• Assist and encourage users / customers to use self‑service options, systems, products, services, etc. to drive rapid resolution and empower custo...