What you will do:

• 24x7 Support – 80% job weight
  • Monitors and resolves first-level security support requests. Escalates second-level support to senior team members.
  • Collects and disseminates information to clients during and post-incident.
  • Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership.
  • Updates the knowledge base articles.
  • Applies Trusted Advisor techniques to build client trust and influence loyalty.
• Professional Development – 20% job weight
  • Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager.
  • Participates in assigned self‑paced trainings.

What we expect of you:

• Bachelor’s degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
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