Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

About Sobeys

Sobeys is one of Canada’s leading retailers, operating over 1,600 stores across all 10 provinces. We provide a wide range of products through banners such as Sobeys, Safeway, IGA, Foodland, Thrifty Foods and many more.

Responsibilities

• Maintain knowledge of key systems (CAO, FIM, ISP/POS, Kronos) across all applicable banners.
• Properly analyze data and field questions from DOs and MROs on existing systems and tools.
• Share knowledge with team members to maximize overall team effectiveness in supporting change and usage of key systems.
• Ensure optimal customer service standards in the team call center by fielding questions related to reports issued by the team.
• Participate in continuous improvement of team analytics by identi...