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Job Description
As an IT Monitoring Analyst, you help ensure the stability, performance and resilience of Desjardins Group’s IT services. You’re responsible for continuously monitoring platforms and analyzing IT events to quickly detect anomalies, prevent incidents and support teams during investigations. You play a key role in the Monitoring, Event, Capacity and Performance Management Department, whose mission is to strengthen proactivity, standardize monitoring practices and improve end-to-end visibility across the entire application portfolio. More specifically, you’ll be asked to:
Analyze major incidents and identify opportunities to improve IT monitoring and the capacity and performance of Desjardins Group’s various IT services.
Continuously monitor various consoles and tools related to the health of Desjardins Group’s application portfolio.
Act as a monitoring expert during incidents, with end-to-end visibility on data to simplify investigations and sp...