NTT DATA is seeking a Business Analyst in Toronto, Ontario, specializing in analytics and data insights. This role is centered on supporting performance improvements through data analysis.
As a Business Analyst at NTT DATA, you will focus on analyzing service data to drive improvements in key metrics such as churn and AHT. You will assist in statistical analysis, prepare insightful dashboards, and support analytics-led initiatives aimed at customer experience. Your detailed orientation and foundational analytics skills are crucial.
Key Responsibilities:
• Analyze service data for churn and SLA enhancements
• Conduct exploratory statistical analysis
• Create comprehensive dashboards and reports
• Assist in identifying root causes of service issues
• Validate data integrity and support CX initiatives
Requirements:
• 4 years of analytics or business analysis experience
• Bachelor's degree in Business, Analytics, or similar
• Familiarity with service analyt...