Join Apertera as a Client Success Specialist and drive excellence for our A.I. platform clients. This hybrid role emphasizes training and technical support to ensure lasting client satisfaction.
We are looking for an experienced Client Success Manager with over four years of experience in B2B SaaS and client relations. Your focus will be on nurturing client relationships and resolving issues quickly and efficiently. Strong proficiency in English and French is essential for this role, which is critical in our collaborative and resourceful culture.
Key Responsibilities:
• Develop strong client relationships during the trial and subscription phases
• Handle client inquiries and provide timely resolutions
• Report on customer satisfaction through CRM tools
• Facilitate smooth transitions for new clients
• Collaborate with internal teams to address complexities
Requirements:
• 4+ years in client success or a related field
• Bilingual in English and French
• ...