Join a Canadian insurance company as an Application Support Analyst focusing on Roadside and Travel applications. Provide critical Level 2 and Level 3 support while enhancing system efficiency.
We are seeking a detail-oriented Application Support Analyst with 3+ years in application roles. You will troubleshoot incidents and ensure timely support for Travel bookings and Roadside service platforms. Collaborate with users, IT, and vendors while continuously exploring new technologies.
Key Responsibilities:
• Provide Level 2 and 3 support for applications
• Troubleshoot incidents via the ticketing system
• Support Travel and Roadside service systems
• Test and deploy system enhancements as needed
• Maintain documentation for applications and processes
Requirements:
• Post-secondary education in IT or related field
• 3+ years in application or production support
• Experience with Java and Linux-based systems
• Familiarity with Microsoft Server and PowerB...