Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?
If yes, we are looking for you!
**About the Role**
In this opportunity as an **Applications Support Analyst,** you will be responsible to:
- Diagnose and troubleshoot basic technical issues, guiding customers through step-by-step solutions.
- Escalate unresolved issues to the appropriate internal teams (L2/L3 Support) with detailed documentation.
- Maintain a detailed report of interactions, problems, and solutions in ServiceNow.
- Assist in the creation and maintenance of knowledge base articles and FAQs.
- Collaborate with team members to improve customer support processes and overall service quality.
- Adhere to established service level agreements (SLAs) and performance metrics.
- Participate in training sessions to stay updated on new products, technologies, and support best practices.
**About Y...