Description
We are seeking an Applied Science Manager to lead a team building Amazon’s next-generation customer memory and personalization systems.

Are you interested in building systems that move beyond reacting to customer behavior, to actually understanding and remembering it over time? Our team is building Amazon’s customer memory layer – a system that extracts, curates, and reasons over customer knowledge to power next-generation personalization. This includes transforming noisy, unstructured signals into durable, high-quality representations of customer preferences, intents, and life events, and using them in real time to improve customer experiences.

We are part of Amazon’s Personalization organization, a high-performing group that leverages large-scale machine learning, generative AI, and distributed systems to deliver highly relevant customer experiences.
We tackle challenging problems at the intersection of information extraction, knowledge representat...