Join our team and be part of a UK-based law firm that makes a difference from the beginning to the end of the legal process.

The hours for this position are in a range of 3:30am – 4:30pm 5 day a week, from Monday to Friday.

Requirements

• Schedule call backs at appropriate times to accommodate clients’ needs.
• Have a firm grasp on our client contract to address all client questions.
• Develop an expert and constantly evolving understanding of the dockets where we work.
• Interact with attorneys for success with clients’ cases by gathering pertinent information and entering it into our CRM.
• Meet dockets specific KPIs, which include but are not limited to emails, texts and tasks processed, calls made/received.
• Make calls to follow up on and guide them to complete case requirements.
• Take inbound calls to assist clients with queries updates to provide accurate and proper information.
• Maintain flexibil...