Oversee daily hotel operations across rooms, front office, and guest services, ensuring seamless execution and consistent standards

Provide strong on-property leadership with a visible, hands-on presence across all shifts as needed

Lead, coach, and develop department managers, fostering accountability, engagement, and professional growth

Ensure exceptional guest experiences by maintaining and continuously improving service standards

Monitor and address guest feedback, service recovery, and operational issues in real time

Support labour management, workforce planning, scheduling, and productivity targets

Assist with cost controls, budgeting support, and operational efficiencies

Partner closely with the General Manager on operational planning, performance ini...