What you’ll do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.

• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.

• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

• Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

• Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.

• Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, ...