The ICT Service Delivery Manager is responsible for controlling and implementing a Cabling Service on a minor project scale. The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored.

It is the ICT Services Delivery Manager’s responsibility to liaise closely with their customer and promote a positive image of the company at all times. The ICT Services Delivery Manager is responsible for ensuring that the relevant processes and procedures are implemented and adhered to at all times. The operational requirements for customer sites are to ensure that the Service Delivery Manager’s team of engineers covers a 24‑hour 365‑day‑per‑year basis. The IT Services Delivery Manager is responsible for working with the Contract Manager to ensure that adequate resources are available to deliver the service expected by the client.